Shipping costs and payment methods

Shipping company

We ship all packages with DHL. If you wish, you can also have your order delivered to a DHL Packstation or another preferred delivery location. After dispatch, you will receive your tracking information by email.

Our shipping promise: Orders placed on business days (Monday to Friday) by 12:00 am are usually dispatched the same day. Standard delivery time is 1–2 business days.

Important tracking information: After pickup, the DHL tracking page may initially display the status "Shipment information received". In this case, DHL has already collected your parcel, but it is often scanned for the first time only after arriving at the DHL distribution center, usually later in the evening.

Please also note: On public holidays, after weekends, or during periods of high shipping volume, processing and delivery times may occasionally be longer. The shipping and pickup times displayed in the shop are provided as a guideline and may vary in individual cases.

Payment options

Vorkasse, PayPal, Kreditkarte, Lastschrift

Payment via PayPal

At Avola you can pay securely and easily via PayPal. Within the ordering process you will be forwarded directly to PayPal. As soon as we have received the payment, usually within a few minutes, your delivery will be sent (subject to availability). If you return goods, the corresponding amount will be credited back to your PayPal account. We do not charge any additional fees for orders via PayPal.

Payment with credit card

With us you can pay conveniently and securely with your credit card. We do not store any credit card information on our systems. Credit card payments are processed through PayPal, You do not need a PayPal account to pay by credit card. There are no additional fees for orders by credit card.
Advantage: You have full access to PayPal buyer protection and your package will be shipped immediately (subject to availability).

Payment by direct debit (only in Germany)

You can also pay us by direct debit. For direct debit you need your bank details. Direct debit payments are made through PayPal, You do not need a PayPal account to pay by direct debit. We do not charge any additional fees for direct debit orders.
Advantage: You have full access to PayPal buyer protection and your package will be shipped immediately (subject to availability).

Payment in advance

Please transfer the invoice amount to our bank account, stating the order number. Please refer to your order confirmation for our bank details.

The communication of financial data within the ordering process is SSL-encrypted. Critical information such as credit card details are never stored on our systems.

PayPal buyer protection for PayPal, credit card and direct debit orders

PayPal buyer protection helps you if your purchased item does not arrive or does not match the description. Report the issue to PayPal to have the case reviewed. If your buyer protection claim is justified, you will receive a refund of the entire purchase price including the shipping costs.

This is how buyer protection works

Your item does not match the description or has not arrived? Contact the seller through your PayPal account. You have up to 180 days after payment to report the issue.

Shipping costs

^** All price incl. VAT
** Countrys outside of the EU without VAT

Free delivery possible (within Germany)

May it be a bit more?

For an order within Germany that contains more than 1 kg Moretti Caffe Crema Bar, there are no shipping costs.
(except for forwarding)

Example:
You order a spare part for your espresso machine. If you also order 1 kg of Moretti Caffee, you do not pay any shipping costs.